[Canada] ToysRUs 20% off LEGO City, Creator, Basics

[ricefields]

now that bn.com has the set for 10% plus the 20% off coupon, the set comes out to $105 compared to $90 from the tru deal if you are succesful in haggling. I rather stick with the bn.com deal and have a peace of mind without hassling with the CSR at tru for $15!

[Tjones]

So I just called and got the same run around from the CSR saying it was a website pricing error and there was nothing they could do, asked so speak with a manager and was quickly forwarded onto one. He was giving me the same line, website pricing error and there was nothing they could do. After 15 minutes of speaking with the manager he put me on hold and came back stating that they could price match with amazon.com as they ship to Canada. I played dumb knowing that amazon.COM doesn't ship Lego to Canada. So in the end I re-ordered the set from TRU website at full (marked up) price of 179.99, used my $45 g/c, called back and had them price match the amazon.com listed price of 116.95 bringing the final price to $71.95 and still with free shipping. $80 after taxes.

[sneaky07]

I've got the worst luck, I got a supervisor who gave me the run around and wouldn't honor the $79.99. So left it at that and hung up. Then tried what Tjones did, but the CSR wouldn't match the price from Amazon.com cause it was a US site. @Tjones, you must've been lucky that you talked to a CSR who didn't realize it was a US site.

[Ice]

After 15 minutes of speaking with the manager he put me on hold and came back stating that they could price match with amazon.com as they ship to Canada. I played dumb knowing that amazon.COM doesn't ship Lego to Canada. So in the end I re-ordered the set from TRU website at full (marked up) price of 179.99, used my $45 g/c, called back and had them price match the amazon.com listed price of 116.95 bringing the final price to $71.95 and still with free shipping. $80 after taxes.

ROFL! I can't stop laughing right now when you said they price matched the 10% off price at Amazon.com and let you use your $45 credit. Thats even better than their original $79.99 price!

I got the same credit card cancel email (a few hours after I've received notification that I'll get $45 credit) as well telling me that my credit card was rejected and I need to call them. Considering all the discrepancies people are getting when they called, they're being really unprofessional.

[Hodgeman]

Considering all the discrepancies people are getting when they called, they're being really unprofessional.

Most definitely. Everyone should be getting the same treatment.

[nel34]

I received the same email to. I called them and the person i talked was really unprofessional. She told me it was MY mistake ! She told me to pay more attention next time when it will be time to write my adress and no. of credit card during purchase... I was upset and tell her next time i will pay more attention when i will buy somewhere else !
For me it is over TRUS. Really bad customer service, the worst i ever seen...

[Legobrandon]

I received the same email to. I called them and the person i talked was really unprofessional. She told me it was MY mistake ! She told me to pay more attention next time when it will be time to write my adress and no. of credit card during purchase... I was upset and tell her next time i will pay more attention when i will buy somewhere else !
For me it is over TRUS. Really bad customer service, the worst i ever seen...

Did you get her name? Send a complaint email or call them up. Customers should not be treated this way no matter what situation.

[jj1624]

I just got off the phone with a CSR and then Manager, I asked "Will you honor the price mistake?", the manager said, "Of course we will, ill put that order through for you now", $79.99 plus tax. Thanks Toys R US!!!

[nel34]

No LegoBrandon i did'nt write is name. She put me on the hold about five minutes, before answering me. It was saturday between 6-7 pm. She was talking like someone really boring about is job. Maybe i wasn't the first with this case has i can read on this forum !
It's the second time i have an issue with TRU and this time was the last time... A company who don't honor his error and worst make feel the customer like the one to blame, it's just not serious ... Why send a message that says the problem is the credit card instead of mailing : we are sorry we did a mistake and will not honor it...Because it is so cheap !
Thank you to read me, i feel much better now !

[Deathleech]

now that bn.com has the set for 10% plus the 20% off coupon, the set comes out to $105 compared to $90 from the tru deal if you are succesful in haggling. I rather stick with the bn.com deal and have a peace of mind without hassling with the CSR at tru for $15!

I would order from B&N anyways just on principle. They offer 10% off new items and have tons of discounts and free shipping on orders of 25 dollars or more. TRU? They jack the price up 10-30% and offer free shipping only when you spend something ridiculous like 50-100 bucks. Oh, and apparently they won't honor the vast majority of sales even when it's completely, 100% their fault.

They were prolly tipped off cause they actually had a bunch of people buying the Helm's Deep rather than one or two like usual.

[dulait]

They were prolly tipped off cause they actually had a bunch of people buying the Helm's Deep rather than one or two like usual.

I guess it takes a couple of 5-10+ sets order from those whom took advantage of the error to set off the alarm, while at the same time dooming themselves and everyone else. On behalf of all of us, thankyou to all those greedy idiots.

[Deathleech]

Hehe, I actually meant they probably only get 1-2 orders total (an exaggeration obviously). I just don't see why anyone would buy from TRU with their ridiculous mark ups when there so many better options out there.

Lets see, order from TRU and pay 20-30% ABOVE MSRP
OR
Order from the Lego store, save $10-20 on bundles and get 5 bucks for every 100 you spend
Order from B&N and get 25-30% off new items
Order from Target/Walmart/Amazon and pay right around MSRP

[TheCurse9]

After cancelling my order last friday (because of some imaginary credit card problem!), I just received an email from TRU this morning with an offer to reorder the Helm's Deep set at the original price ($80). Maybe they felt obligated because of Quebec's OPC laws?

Anyway, there is no way I'm returning the set I ordered from B&N! I bought several LEGO sets online from TRU in the past but, from now on, you can be sure I will take a look at B&N first! Very poor way to treat their customers...

[ricefields]

if you are from canada or anywhere else other than US, it does not make financial sense to return because I believe you have to pay to get it returned (although there is a label its not prepaid) or to drop it off at a bn store. so have to accept the price you paid for it or the condition that its received in; however, you can call bn if the set was damaged or the wrong set was delivered and they will provide a full refund should the damage be severe enough (eg lego box got punctured during shipping; creasing and denting does not count as severe) and you don't have to return the set.

At least toysrus are also okay in the refund department, they will also allow full refund (however you do have to return) or discount should the package be delivered in poor condition (ie hole in the box, seals undone) and you want to keep it.

[pbegin]

After cancelling my order last friday (because of some imaginary credit card problem!), I just received an email from TRU this morning with an offer to reorder the Helm's Deep set at the original price ($80). Maybe they felt obligated because of Quebec's OPC laws?

Anyway, there is no way I'm returning the set I ordered from B&N! I bought several LEGO sets online from TRU in the past but, from now on, you can be sure I will take a look at B&N first! Very poor way to treat their customers...

I also received those coupons (I live in Quebec), but I tried to use them today and they do not work. Called to inquire what was wrong, I was told to go through the Contact Us form on the web site... I filled in the form and I am waiting for results...

[harry99]

Yes, their legal folks probably told them that they have to honour these deals (wich they have - even consumer protection legislation in Ontario obliges them to as they confirmed the order and cancled under false pretenses - advising customers to contact their financial institution).

Time for a complaint with the BBB and the good ol' MCS (Ontario Ministry of Consumer Affairs). It's just not fair game - if you make a mistake you have to stand up for it.

However, from what I've heard about this Lego required them to cancel all the orders - no matter the damage or cost. We have seen this before - i.e. WalMart & Lego (price-binding - and they for sure don't want to get in Lego's bad books). But, again, in the case of placed orders, this either needs to be handled differently (consumer friendly) and a resolution needs to be found that satisfies the parties involved. Telling folks that their orders are canceled because of their Credit Cards - and telling them to call their banks - is not the solution.

[legohunter]

I guess it takes a couple of 5-10+ sets order from those whom took advantage of the error to set off the alarm, while at the same time dooming themselves and everyone else. On behalf of all of us, thankyou to all those greedy idiots.

I agree with that. How often would TRUs.ca receive these large number of orders at once? The innocent always got screwed.

After cancelling my order last friday (because of some imaginary credit card problem!), I just received an email from TRU this morning with an offer to reorder the Helm's Deep set at the original price ($80). Maybe they felt obligated because of Quebec's OPC laws?

They were afraid that there will be another wave of protests on the street.

However, from what I've heard about this Lego required them to cancel all the orders - no matter the damage or cost. We have seen this before - i.e. WalMart & Lego (price-binding - and they for sure don't want to get in Lego's bad books).

So.... you meant...TLC was involved in giving out direction to TRUs in settling the price error. Did TLC care about TRUs if TRUs lost money from their mistake, didn't it?

[wintersun]

I got a coupon to buy it again for 79.99$ and it work!!!!

So, for 210$CAN I got 2x set (1 TRU + 1 B&N)

[cupishalfempty]

So Quebec residents are able to purchase it for $79.99, yet the rest of Canada can only purchase it at $135? That seems horribly unfair. Is it worth calling and complaining?

[Legobrandon]

Quebec is just odd in general. Please don't take that the wrong way though, I'm saying the truth. ;) but it doesn't hurt to try.