Promotional Poster from shop.lego stuck to shipping tape.

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mickey223
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Promotional Poster from shop.lego stuck to shipping tape.

Post by mickey223 » Thu Sep 03, 2015 10:26 am

I just recently started ordering online from Shop.lego.com

Today I received the shipment in a big box, with my star wars*9/ promotional poster and it had slid between the cardboard flaps on the bottom and was stuck to the packing tape. Has anyone else had that happen? Will Customer service replace the poster?

TIA

Brick & Blue
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Re: Promotional Poster from shop.lego stuck to shipping tape

Post by Brick & Blue » Thu Sep 03, 2015 11:18 am

I haven't had it happen, but LEGO Costumer Service is awesome so they will gladly send you a new one if you call them and tell them what happened.

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lordoflego
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Re: Promotional Poster from shop.lego stuck to shipping tape

Post by lordoflego » Sun Sep 06, 2015 7:39 am

Happened to me too, usually it's packing slip/receipt that gets stuck
VENI VIDI VICI

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1brickshyofcrazy
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Re: Promotional Poster from shop.lego stuck to shipping tape

Post by 1brickshyofcrazy » Tue Sep 15, 2015 6:09 pm

Yeah this has happened a lot with orders from Lego [email protected] and true customer service is great as well

stevebuscemi
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Re: Promotional Poster from shop.lego stuck to shipping tape

Post by stevebuscemi » Tue Sep 15, 2015 6:30 pm

This happens A LOT. Way too often. Just throw the poster on top of the boxes or find a better way to ship posters. So many of mine are tore up like this.

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legohunter
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Re: Promotional Poster from shop.lego stuck to shipping tape

Post by legohunter » Wed Sep 16, 2015 11:27 am

It happened to my order, too. I took the poster back to local Lego store, and requested for one in good condition.

After that, I avoid shopping the SW poster from [email protected] It is now my routine to visit the store at least once a month.

mickey223
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Re: Promotional Poster from shop.lego stuck to shipping tape

Post by mickey223 » Mon Oct 05, 2015 3:29 pm

Contacted lego and go a replacement poster. It was shipped in a nice envelope that ended up being trashed and wrinkled in the mail. :-D

Nice of lego to replace the poster, just wish they would have shipped it better the first and second time.

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