[US/CA] Lego Black Friday Deals 2011

[harry99]

I think they just did not expect that many orders... given that they did run out of the second Christmas set... they must have quiet the backlog of orders to fill.

Hopefully they will have a better sale on after Christmas (boxing day...) :)

[sidersdd]

Imperial Flagship back in-stock on LEGO.com.

[harry99]

Imperial Flagship back in-stock on LEGO.com.

Now that the extra 10% off sale is over - I bet some folks who got their order cancelled are rather upset...

If you're really interested in the Emerald Night - it has 'Call to check Product Availability' as status... worth a shot if you still want it...

[ncbarrett]

Imperial Flagship back in-stock on LEGO.com.

i ordered one, now to wait and see if it actually ships.

[that guy]

Keep in mind they also lost a ton of stock due to that coding error where they allowed people to actually buy the #2 holiday set. Most of those orders ended up shipping and I'm sure that put a heck of dent given how many people probably took advantage of it in mass.

[hatcher]

You can bet I'm going to be calling and asking why my order of a flagship got cancelled when they are listed it as being available right now (at full price no less). I am having serious deja vu to when TRU did the exact same thing to me on the flagship two years ago. I guess I must be fated to never own one of these or something.

[harry99]

You can bet I'm going to be calling and asking why my order of a flagship got cancelled when they are listed it as being available right now (at full price no less). I am having serious deja vu to when TRU did the exact same thing to me on the flagship two years ago. I guess I must be fated to never own one of these or something.

Fully agree with this - those practices remind of TousRUs ones. One would expect better from TLG... I would expect that they still honor the 10% off for all those who tried to order it prior!

[Edmond Dantes]

You can bet I'm going to be calling and asking why my order of a flagship got cancelled when they are listed it as being available right now (at full price no less). I am having serious deja vu to when TRU did the exact same thing to me on the flagship two years ago. I guess I must be fated to never own one of these or something.

It is listed as available and at full price, but if you add it to your cart, it shows up as 25% off. I am thinking their website is just majorly screwed up! I wrote them a lengthy complaint email and didn't even receive verification they received it. I will also be calling later.

My IFS was also cancelled, AND they charged my card for an incorrect order amount (charged $52.xx, should have been charged $40.49 - 25% off $59.99 and 10% off the resulting $44.99), since I had the Winter Toy Shop also on the order.

[cstojano]

I posted this elsewhere but I got this mystery order and cc charge I am trying to clear with them. Yesterday I got sick of waiting and hung up. This morning they said the offices were closed due to unforeseen circumstances. Did anyone get through to a live person yet? Their website is seriously messed up, live phone bank down, seriously this is awful service at this point.

EDIT: I tried to add the IFS to My Bag and it does list as sold out still, for those angry about it being cancelled.

[LegoFanTexas]

It is worth a point to say that while indeed for the money they charge, the service should be top notch, these are toys and are not worth getting all bothered over.

Even if they cancel all my orders, life will go on. :)

[evo8hks]

lego just emailed me that my order for 2 emerald nights has been canceled.


LEGO®
AN IMPORTANT UPDATE
ABOUT YOUR LEGO® ORDER

The demand for the item(s) listed below has exceeded our expectations and the item(s) are no longer available. We regret to inform you that the order for these item(s) has been cancelled from your order

* Please be assured that if you paid for your order via credit or debit card, you will not be charged for these item(s).
* If you paid via check or money order, a refund will be sent separately.
* If you paid via Gift Card or Electronic Gift Card funds will be returned to their card.
* If you paid using VIP points, points will be returned to their VIP account.

[evo8hks]

make sence of this:

Order Summary
Item Name Ship Date Status Qty. Price Order Total
3300002 2011 LEGO® Holiday Set 2 of 2 In Process 1 $0.00 $0.00
10194 Emerald Night Cancelled 2 $0.00 $0.00
853148 LEGO® Classic Logo Magnet In Process 1 $3.99 $3.99

Subtotal $3.99
Shipping $0.00
TAX $10.94
Discounts -$15.19
Order Total $12.72

[ncbarrett]

...
Subtotal $3.99
Shipping $0.00
TAX $10.94
Discounts -$15.19
Order Total $12.72

Wow, where do you live? that is some tax.

[Edmond Dantes]

make sence of this:

Order Summary
Item Name Ship Date Status Qty. Price Order Total
3300002 2011 LEGO® Holiday Set 2 of 2 In Process 1 $0.00 $0.00
10194 Emerald Night Cancelled 2 $0.00 $0.00
853148 LEGO® Classic Logo Magnet In Process 1 $3.99 $3.99

Subtotal $3.99
Shipping $0.00
TAX $10.94
Discounts -$15.19
Order Total $12.72

Yeah, the same happened to me (high tax amount) when purchasing the Winter Toy shop and IFS (the ship was cancelled). The amount is totally wrong.

[Ice]

Yesterday I got sick of waiting and hung up. This morning they said the offices were closed due to unforeseen circumstances. Did anyone get through to a live person yet?

Same here, I called them yesterday at 6:50 pm PST and by 7:25 pm PST, I was still waiting. Got so tired of waiting so I hung up. I was planning to order 2 AT-ATs because the site showed them as call to check availability. Oh well.

...
Subtotal $3.99
Shipping $0.00
TAX $10.94
Discounts -$15.19
Order Total $12.72

Wow, where do you live? that is some tax.

I guess they still billed him tax on the 2 emerald nights even though it was cancelled.

Though, if they fix it up, $3.99 for the holiday set and magnet is a good deal!

[evo8hks]

After 30 minutes on hold, the guy inform me that my order has not been cancel, but is on back order. His name was Alex and I'm pretty sure he was stoned.

[natelite]

check your credit card statement. that's not the amount that went through.

one of my order was the birthday party kit with the IFS. the IFS got cancelled and the order looks like this:

Subtotal $39.99
Shipping $ 0.00
TAX $ 9.76
Discounts -$15.50
Order Total $27.74

actual charge was $19.24 ($19.99 [50%]- 2.00 [10%]+ 1.25 [tax]).

[natelite]

Though, if they fix it up, $3.99 for the holiday set and magnet is a good deal!

good idea! next time when there's free set with purchase, i'll order a few more discontinued sets in hope of cancellations!!

[that guy]

For those that don't know. Be careful when you're dealing with their phone customer service. When the mainland (U.S.) phones fill up it diverts to overseas help. They are USELESS and will just give lip service which is often wrong. Once you've called enough you can tell by how the phone rings/answers when you call. you can also ask them and they'll tell you. I even had them tell me that they couldn't help at all and to wait to get a hold of a REAL Lego person. Just my 2 cents but thought I'd throw it out there.

[eliminator]

Am I like the only person out there who has had no problem with their BF order? My credit card was charged the expected amount and my order (IF, Holiday set, Tank Truck, etc) shipped within 48 hours. The last thing to happen was that the VIP points didn't show up till yesterday on my account.....

I guess S@H wont be doing any more deals like this since it seems to have cause so many problems and unhappy customers.