I just recently started ordering online from Shop.lego.com
Today I received the shipment in a big box, with my star wars*9/ promotional poster and it had slid between the cardboard flaps on the bottom and was stuck to the packing tape. Has anyone else had that happen? Will Customer service replace the poster?
TIA
Promotional Poster from shop.lego stuck to shipping tape.
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Re: Promotional Poster from shop.lego stuck to shipping tape
I haven't had it happen, but LEGO Costumer Service is awesome so they will gladly send you a new one if you call them and tell them what happened.
- lordoflego
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Re: Promotional Poster from shop.lego stuck to shipping tape
Happened to me too, usually it's packing slip/receipt that gets stuck
VENI VIDI VICI
- 1brickshyofcrazy
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Re: Promotional Poster from shop.lego stuck to shipping tape
Yeah this has happened a lot with orders from Lego S@H and true customer service is great as well
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Re: Promotional Poster from shop.lego stuck to shipping tape
This happens A LOT. Way too often. Just throw the poster on top of the boxes or find a better way to ship posters. So many of mine are tore up like this.
- legohunter
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Re: Promotional Poster from shop.lego stuck to shipping tape
It happened to my order, too. I took the poster back to local Lego store, and requested for one in good condition.
After that, I avoid shopping the SW poster from S@H. It is now my routine to visit the store at least once a month.
After that, I avoid shopping the SW poster from S@H. It is now my routine to visit the store at least once a month.
Re: Promotional Poster from shop.lego stuck to shipping tape
Contacted lego and go a replacement poster. It was shipped in a nice envelope that ended up being trashed and wrinkled in the mail.
Nice of lego to replace the poster, just wish they would have shipped it better the first and second time.
Nice of lego to replace the poster, just wish they would have shipped it better the first and second time.
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